Inbound Customer Service Representative

Chattanooga, TN | Temporary

Job ID: 000085FL Industry: Other Pay Rate: 0.00
Automation Personnel Services is recruiting for an award winning call center in Chattanooga, TN. Below are details of the job. If you meet the qualifications of the job please submit your resume. If you have questions or wish to follow up on your application please call us at 423-892-5072. This is not a temporary position. Apply for your long term job today!

Position Overview

Successful candidates will believe that working hard and playing hard go hand-in-hand. This client's unique culture allows for the opportunity to learn and grow quickly while being challenged in a collaborative, fun atmosphere. The Inbound Customer Service and Sales Representative is responsible for meeting and exceeding sales goals while providing exceptional customer service to our valued consumers without the use of cold calling. Ideal candidates will have the desire to learn quickly, enjoy a challenge, and strive to reach high standards.

Responsibilities:

Stay current on product and service options, terms and conditions and value propositions

Meet daily, weekly and monthly inbound call goals and other key performance metrics

Meet quality assurance guidelines on every call

Assist with the development and refinement of sales and contact scripts

Maximize sales opportunities on every call

Document key call details including contact information and call disposition

Maintain the highest level of integrity throughout every customer interaction

Ensure the highest level of customer service is delivered on each and every call

Must be able to work Monday- Friday from 8 AM to 8 PM and participate in our Saturday rotation schedule (work 2 Saturdays per month from 10 AM to 4 PM)

Qualifications:

- High school diploma or equivalent

- At least 1 year of experience in customer service and sales; high volume phone sales experience preferred

- Demonstrated success in meeting defined objectives, quotas, and deadlines

- Basic experience utilizing a variety of computer applications including MS Word and Outlook

- Excellent communication, interpersonal and influencing skills

- Call center experience

- Adept at managing multiple priorities and tasks in a fast-paced environment

- Solution oriented

- Clear and concise English speaking skills

- Good business writing skills.

Automation Personnel Services, Inc
6116 Shallowford Rd, Suite 103
Chattanooga, TN 37421
(423) 892-5072

APSChattanooga
Equal Opportunity Employer

apschattanooga

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