Automation Personnel Services
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https://www.apstemps.com
https://www.apstemps.com
USD
19.23
HOUR
true
Automation Personnel Services is looking for a hard-working Customer Service Representative for a company based in Tuscaloosa, Al. In this role, you will primarily be responsible for handling customer inquiries, processing orders, and providing excellent support to ensure customer satisfaction.
Clerical
2025-03-06
2025-04-19
Employment Type:
Contract to Perm
Industry: Clerical
Job Number: 44137426
Pay Rate: $19.23 / hour
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Automation Personnel Services is looking for a hard-working Customer Service Representative for a company based in Tuscaloosa, Al. In this role, you will primarily be responsible for handling customer inquiries, processing orders, and providing excellent support to ensure customer satisfaction.
Pay Rate
$40,000/year
$40,000/year
Schedule and Hours
Monday through Friday, 7:30 am to 4:30 pm.
Monday through Friday, 7:30 am to 4:30 pm.
Customer Service Representative Duties and Responsibilities
• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns. Process orders, track shipments, and provide updates to customers.
• Maintain a strong understanding of mill operations and products to assist customers effectively. Coordinate with production, logistics, and sales teams to ensure timely order fulfillment.
• Handle customer complaints and escalate issues when necessary. Maintain accurate records of customer interactions and transactions.
• Assist in developing customer service policies and procedures to improve efficiency.
• Provide support in preparing reports and customer feedback analysis.
• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns. Process orders, track shipments, and provide updates to customers.
• Maintain a strong understanding of mill operations and products to assist customers effectively. Coordinate with production, logistics, and sales teams to ensure timely order fulfillment.
• Handle customer complaints and escalate issues when necessary. Maintain accurate records of customer interactions and transactions.
• Assist in developing customer service policies and procedures to improve efficiency.
• Provide support in preparing reports and customer feedback analysis.
Customer Service Representative Qualifications and Requirements
• High school diploma or equivalent; associate or bachelor’s degree preferred. Experience in customer service, preferably in the mills industry. Strong communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite. Ability to multitask and work in a fast-paced environment. Strong problem-solving skills and attention to detail.
• Knowledge of mill operations, raw materials, and processing techniques. Experience in sales support or order management preferred.
• Familiarity with inventory and supply chain management preferred. Bilingual proficiency is a plus.
• High school diploma or equivalent; associate or bachelor’s degree preferred. Experience in customer service, preferably in the mills industry. Strong communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite. Ability to multitask and work in a fast-paced environment. Strong problem-solving skills and attention to detail.
• Knowledge of mill operations, raw materials, and processing techniques. Experience in sales support or order management preferred.
• Familiarity with inventory and supply chain management preferred. Bilingual proficiency is a plus.
Job Type
Full time, Temp to Hire
Full time, Temp to Hire
Benefits
• Weekly Pay
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Vacation Pay
• Holiday Pay
• Weekly Pay
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Vacation Pay
• Holiday Pay
Interested in this job?
Click Apply Now, email your resume to apsTuscaloosa@apstemps.com, or call us at 205.344.6119 to learn more. You can also apply in person at our office located at:
Click Apply Now, email your resume to apsTuscaloosa@apstemps.com, or call us at 205.344.6119 to learn more. You can also apply in person at our office located at:
Automation Personnel Services Tuscaloosa Branch
12 McFarland Blvd NE
Northport, AL 35473
12 McFarland Blvd NE
Northport, AL 35473
Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
About Automation Personnel Services
Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2024, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine.
Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2024, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine.
Our goal is finding you the right job!
Equal Opportunity Employer
APSTuscaloosa
APSTuscaloosa
Additional Information
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Ready to kickstart your career in Tuscaloosa, Alabama? This vibrant city, located in the heart of the Yellowhammer State, offers a unique blend of Southern charm, exciting growth opportunities, and a rich cultural tapestry. Home to the University of Alabama, the historic Bryant-Denny Stadium, and renowned museums like the Paul R. Jones Museum, Tuscaloosa is a hub for arts, sports, and education. Indulge in the local culinary scene with iconic Southern dishes, catch a show at the Tuscaloosa Amphitheater, or enjoy the stunning natural beauty of Lake Tuscaloosa and the Tuscaloosa Riverwalk. Join us in Tuscaloosa and discover why this dynamic city is the perfect place to advance your career and enjoy a fulfilling lifestyle. Explore our job listings now and take the first step towards an exciting future in this charming Southern gem.