Customer Service Coordinator Direct Hire
Kennesaw, GA 30144 | Temporary
position in Kennesaw, GA.
Salary range: 40k -50k plus bonuses. Pay based on experience
Coordination of activity on projects from inception to completion aimed at meeting the client's requirements and ensuring completion on time, within cost and to required quality standards, through a controlled process of initiating, planning, executing, and closing down a project for a given area/sector of markets.
Order Management: Order checking and sign off, Order entry via proprietary system, Compliance to project plan, Conformance to full and final details and Conformance to schedule of key events
Shipping and despatch, Plan to customer requirements, contract and manufacturing schedule, Review of terms and Review of cost and effectiveness
Post Order Conformance to plan, contract or tender, Maintenance and installation requirements and Resolution of Payment issues
Post Contract - Project closure and Project Review
Timely and pro-active communication and supply of all aspects of service.
Provision of full and final details on each project against timescales allotted.
Liaison with and provision of accurate and comprehensive briefs for all internal support services
Close liaison with Sales, Project Management, Design and internal service departments.
Thorough knowledge of processes and procedures.
Thorough understanding of the sales process, routes to market etc.
Understanding demand management and scheduling, order processing, design, sampling.
Understanding of company IT systems (CRM, pre-order, Tropos)
Excellent interpersonal skills
Excellent communication skills written and oral.
Problem solving and decision making
Diligence and attention to detail
Ability to prioritise
Ability to interpret and apply a rule base
Ability to interpret customer priorities and give prompt accurate instructions.
Performance will be regularly monitored to ensure high standards.
Role will include responsibility of specific projects and their successful completion.
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Automation Personnel Services
725 Ernest Barrett Pkwy Suite 420
Kennesaw GA 30144
770-424-9964- Text or call for details
Equal Opportunity Employer