CUSTOMER SERVICE REPRESENTATIVE
Automation Personnel Services is seeking a dedicated and customer-oriented individual for a Customer Service Representative in Baytown, TX. As the first point of contact, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with clients.
Pay Rate
$17.00-$18.00 per hour.
Schedule and Hours
Monday through Friday, 8:00 am to 5:00 pm.
Customer Service Representative Duties and Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions.
- Process customer orders accurately and efficiently. Ensure timely delivery and follow-up on order status when necessary.
- Problem Resolution: Troubleshoot and resolve customer issues with patience and empathy.
- Collaborate with other departments to resolve complex problems effectively.
- Develop a comprehensive understanding of our products and services to provide accurate information and recommendations to customers.
- Maintain detailed records of customer interactions, transactions, inquiries, and complaints. Input relevant information into the customer database accurately.
- Collect feedback from customers to identify areas for improvement in products, services, and customer support processes.
- Work collaboratively with other team members to achieve departmental goals and objectives. Communicate effectively with colleagues to ensure seamless customer experiences.
Customer Service Representative Qualifications and Requirements
- High school diploma or equivalent.
- Previous experience in customer service or related field preferred.
- Imports/Exports experience
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office, SAP, and CRM software preferred.
Job Type
Full-time, temporary
Benefits
• Weekly Pay
• 401(k) retirement plan
• Medical, dental, vision, short-term disability, and life insurance
• 5 paid Vacation Days after 1 year of continuous service (paid as a service bonus)
• 6 paid Holidays after 1500 continuous hours of service within a calendar year
Interested in this job?Click Apply Now, email your resume to apsBatyown@apstemps.com, or call us at 832.572.3000 to learn more. You can also apply in person at our office located at
Automation Personnel Services Baytown Branch
4748 East Freeway
Baytown, TX 77521
Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
About Automation Personnel Services
Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award from 2019-2024, and the ClearlyRated® Best of Staffing Client Award from 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine.
Our goal is finding you the right job!
Equal Opportunity Employer
APSBaytown
