Field Service Engineer
Ball Ground, GA 30107 | Temporary
The Field Service Engineer will be responsible for providing service and support to customers. This role is responsible for troubleshooting product issues and responding to product and service inquiries for products aimed at the healthcare and life science industries.
1st Shift - Office environment, standard hours (Monday - Friday, 8: 00 am 5: 00 pm) and On Call Rotation After-hours, weekends, holidays.
The pay will be $24.00 per hour.
Provide technical product support to both internal and external customers
Troubleshoot and resolve customer technical issues in a timely and effective manner
Work with customers to understand and resolve their problems, including but not limited to, authorizing return of goods for service and/or replacement; providing estimates, assisting with installations and repairs, etc.
Create product technical and training materials, including technical service manuals, troubleshooting procedures, service bulletins, repair procedures, installation procedures, diagrams, etc.
Collaborate with Quality Control, Customer Service, and Engineering to identify and resolve product quality issues
Create, maintain, and distribute accurate parts lists for service parts
Schedule, coordinate, and conduct technical service schools, both internal and external
Proficient with MS Windows applications
Occasional work in the manufacturing plant which may include - exposure to metal cuttings and welding odors, exposure to extreme temperatures, occasional flying debris and exposure to chemical cleaning solutions and odors
Frequent standing, sitting, walking, bending, stooping, twisting and occasional crawling
Occasional pushing, pulling and handling of materials 30 - 50 pounds
Proven experience writing technical documentation, knowledge of ISO 9001/ISO 13485 essential
Familiar with FDA and Medical Device Directive (MDD) requirements
Strong communication and written skills
Experience with medical devices or Life Sciences industry, a plus
Experience with enterprise software, a plus
Bachelor s Degree, preferably in a technical field (may substitute degree with 4 years of related experience)
2-4 years of experience in a support, service or customer facing role, preferably in a manufacturing/distribution environment
Automation Personnel Services
725 Ernest Barrett Pkwy., Suite 420
Kennesaw, GA 30144
Great benefits to all temporary employees.
Vacation Pay, Holiday Pay, Medical, Dental, Vision and 401K.
Equal Opportunity Employer