Customer service representative

Houston, TX 77001

Employment Type: Temporary Industry: Customer Service Job Number: 00008SYN Pay Rate: 14.00
Automation Personnel Services, North Houston office has an immediate opening for a customer service rep. This is a full time temp to hire position in the Jersey Village Area.

REQUIREMENTS:
2+ years in related field / position
Highly organized and have great customer services skills
Experience with Microsoft Office 365 suite (Excel, Word, Outlook) as well as ACT! And QuickBooks.

JOB DESCRIPTION:
Enter orders for all Sales Representatives, process all returns and exchanges for each Sales Rep
Communicate with the RMA department about customer returns / exchanges frequently
Communicate with the Accounting department about possible customer payment issues or refunds
Update customer information in the ACT! Database
Answer incoming customer emails/calls regarding billing issues, product problems, service questions and general client concerns
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage large amounts of incoming emails and calls

SALARY:
Pay range $14 - $15 per hour

SCHEDULE:
M-F 8:00 5:00 PM
CLIENT BENEFITS:
Quarterly Profit Based Incentives
Paid Federal Holidays
Paid Time Off
1 week of vacation after 1 year of employment, 2 weeks of vacation after 3 years
Major Medical, 60/40% basis
Vision
Dental

Come into our office TODAY for an IMMEDIATE interview. Our office conducts interviews between 8:00 Am and 3:00 PM Monday through Friday. Please be sure to bring proper identification in order to complete the I-9 / E-Verify process.

You can complete the online portion of our application at www.apstemps.com, be sure to select North Houston.

We are located at:
2129 FM 2920, SUITE 200
SPRING, TEXAS 77388
Office Phone: 832-585-5906

APSHoustonNorth
Equal Opportunity Employer
We are an Equal Opportunity Employer and follow all Federal and State employment laws. Engineering and Technical Positions at www.apstechnical.com
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