Repair Technician II-Systems
San Diego, CA 92102
Shift: Monday - Friday 6: 00 am - 3: 00 pm/7: 00 am - 4: 00 pm
Pay rate: starting at $22 per hour
Company is willing to hire directly after 520 hrs, All benefits (PTO, holiday pay, vacation pay and match 401k 4%).
Essential Duties & Responsibilities:
Performs customer support activities for computer chassis, peripherals and commodities with respect to cabling, wiring, and electro-mechanical assemblies.
Strives to meet standard warranty repair turn time of 10 business days.
Ensure all departmental and company wide processes and procedures are followed in accordance with ISO documentation.
Completes repair activity in a timely and accurate manner, follow guidelines to repair & ship products.
Understand and utilize the ERP system for order maintenance, problem solving and information extraction.
Maintains current PWI (Product Work Instructions) and performs repair / upgrade functions at a system level.
Follows and executes Special Repair Instructions as documented in the ERP system (Flash Messages).
Maintain accurate data in ERP system for customer, quality, and inventory management purposes.
Interacts with Technical Support / Engineering to solve complex customer issues, or during development of new product.
Creates ECRs & CARs on behalf of Technical Services. Develops and implements repair procedures as necessary.
Creates repair estimates for out of warranty systems, and interacts with customer service to obtain a purchase order.
Interacts directly with the customer to verify the reported problems.
AS degree in Electronics or Computer Science or military/professional equivalent experience.
Two (2) plus years related system level repair experience.
Must have demonstrated ability to build, test, and repair PCs.
Strong familiarity with OS - Windows OS, Windows Server, Linux distributions.
Using wiring block diagrams, assembly drawings.
Experience with MS Excel, MS Word, MS Outlook.
Excellent oral, written and communication skills.
Effectively interact with all levels of internal and external contacts.
Detail-oriented and the ability to Multi-task,
Manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Prior FAA Repairman Certificate a plus.
**Please send your resume**
Automation Personnel Services
3663 Midway Drive, Suite A
San Diego, CA 92110
8: 00 am to 4: 00 P.M. Monday-Friday
Must bring valid documentation to fulfill the I-9.
Equal Opportunity Employer