Technical Service Representative
Huntsville, AL 35801
The Technical Service Representative will be working under general supervision, in a call center environment, who provides technical support to Direct Mobile Service Technicians and authorized service centers in the troubleshooting/diagnosis of operational problems encountered in Home Electronics and Home Appliances.
? Answer inbound calls from DMST and authorized service centers in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
? Provide support in the troubleshooting and diagnosis of home electronics/home appliance problems encountered in the maintenance of those products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
? Work together with internal groups to provide industry leading technical support
? Provide updates to knowledge database used by service centers and other technical support representatives with new troubleshooting information discovered in the resolution of customer calls
? Other duties as assigned
? Technical Diploma or Associates Degree in Electronics, HVAC, Electrical or a related field.
? Minimum 1 year experience working in a technical field.
? Possess exceptional verbal and written communication skills.
? Must be proficient in the areas of Technical Support and Customer Service.
? Organized, focused and detailed-oriented individual with the ability to multi-task and manage time well.
? Ability to adapt to rapid change
? Knowledge of relevant software computer applications and equipment.
? Ability and desire to learn new technology and its application
? Enhanced knowledge of MS Office including Excel, Word, and PowerPoint.
? Background and drug testing required.
You may start the application process on our website, www.apstemps.com. Once you have completed the online application please submit your resume directly to our Onsite Talent Coordinator at HTSLG@apstemps.com. The contact number to the Onsite office is also listed below.
Automation Personnel Services
201 James Record Rd.
Huntsville, AL 35824
Great benefits to all temporary employees. Vacation Pay, Holiday Pay, Medical, Dental, Vision, and 401K.
Equal Opportunity Employer